Role Overview

As an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean’s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.

Key Responsibilities

1. Act as the onsite representative and first point of contact for Eocean’s WhatsApp Solutions.
2. Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.
3. Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.
4. Communicate effectively with client teams through email, chat, or phone until resolution.
5. Escalate complex cases to internal teams with proper documentation and root-cause details.
6. Track and manage open issues, ensuring closure within defined SLAs.
7. Support application deployments and conduct post-deployment validation activities.
8. Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.
9. Prepare periodic reports highlighting issue trends, client feedback, and service improvements.
10. Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.

Qualifications and Experience

1. Bachelor’s degree in Computer Science, Software Engineering, or a related field.
2. 2–3 years of experience in Application Support or similar customer-facing technical roles.
3. Hands-on experience in Linux environments for application deployment, monitoring, and troubleshooting.
4. Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).
5. Hands-on experience with web-based or cloud-hosted applications.
6. Familiarity with APIs, logs, and system integrations.
7. Strong diagnostic and problem-solving skills with an analytical mindset.
8. Excellent verbal and written communication skills.
9. Ability to work independently and handle multiple priorities in a client-facing environment.

Key Competencies

1. Application troubleshooting and root-cause analysis
2. Effective communication and client relationship management
3. Database query handling and analysis
4. Time management and prioritization
5. Documentation and attention to detail
6. Collaboration and cross-functional coordination

W​e are looking for an experienced Data Administrator to join our dynamic team. The ideal candidate will have strong experience with various databases and server administration:-

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Key R​equirements:-

3-5 years of experience in database management

Bachelor’s degree in Computer Science, IT, or a related field

Hands-on experience with SQL Server, MySQL, Redis, MongoDB, and RabbitMQ

Strong knowledge of RDBMS & NoSQL databases

Familiarity with server administration (Linux/Windows) and scripting (Python, PowerShell, Bash).